Using intelligent and intuitive digital spaces to better serve visitors with relevant and tailored outcomes is an exciting area of development in the corporate campus.
Smart Experiences: In the Experience Centre Environment we look to embed smart tech within all our client experiences. Facial recognition during the welcoming process can allow robots to greet and talk with customers. Avatar’s built into demonstrations can use pre-defined criteria to deliver relevant credentials to clients. Analytics tools can be built into collaboration sessions to enable better outcomes and learning. Automation and intuitive interactivity help tell stories and engage clients.
Smart Client Engagement: Offering customers tailored products and services based on their preferences is a standard part of the online retail offering, so why not use similar techniques in the real world. There are many ways for environments to know more about the people within them – using analytics to recognise them; deriving data from a biometric readings or a smart card; interacting with their mobile phone or a wearable; or simply asking them questions on a touch screen.
Smart Learning: In the sales and training environment smart tech offers the possibility to use feedback data to continually enhance and tailor learning and sales packages. By constantly asking questions, measuring performance and recording preferences, sales teams and trainers are able to use technology to automatically assess the impact and effectiveness of every module and quickly move clients from one platform to another.
Smart technology is the cornerstone of innovation, creating the efficient environments of the future.